Shipping & Delivery Policy

Orders placed will be shipped within 48 hours except for Sunday & National Holiday.

We offer free shipping on all paid orders in India.

Since the spread of coronavirus, we have stopped shipping COD -Cash on Delivery orders. Hence Customers who have placed COD order receive a call from our team to opt for a convenient payment option to follow social distancing & minimise the risk of corona spread.

We offer free shipping on all paid international orders of value Rs.10000 & above. Terms & Conditions apply.

Shipping agencies do not offer cash on delivery services for international locations.

Track Your Orders

Once your order is shipped, we will email/SMS you the name of the courier company and the tracking number of your shipment. You can track your order shipping status online. In case you don’t receive our email, please check your spam folder or you can contact us at support@snaana.com

Delivery Policy

Orders to metro and two-tier cities are usually delivered within 2-5 working days.

Orders to remote locations take about 5-7 working days.

For areas with no reputed courier services – products will be shipped through Indian Postal Services which may take 1-2 weeks’ time depending on the location.

Note:-The parcel may take more than defined time due to the prevailing COVID-19 situation.

Undelivered Shipments

In cases where the product is returned to origin, if the customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be re-shipped. The customer is not entitled to avail COD any further.

In case shipments get untraceable/lost, in case of online orders, a new shipment will be initiated.

COD Service Termination

When a customer does not take the delivery of the ordered Cash on the Delivery product and the product is returned to its origin destination, the customer can no further avail the COD services.

The customer can order the products but only through prepaid mode.

Packaging:

Since it is our founding principle to say no to plastic and therefore we use glass bottles & jars. Our products are also packaged to provide sufficient ‘headspace’ to minimize content leakage, sometimes resulting in cream/butter shifting & melting within the container during transit & delivery although quality remains very much intact.

Glass is prone to breakage so we suggest using the SNAANA bottles and jars carefully.

VOTE FOR CHANGE

SNAANA wants to drag your attention to the fact that we are still living in a legal framework that was adopted in British times and has not been amended at the pace synthetics/chemicals have come into use in skin care. Import, manufacture, distribution and sale of skin care/ beauty products are regulated by Drugs & Cosmetics Act 1940 and this law till date has not given a definite and uniform definition for usage of words on labels like natural and organic which is big-time responsible for misleading the consumers.

That is why what is packed in a bottle or jar in the name of natural, organic, ayurvedic is often not what it claims. Synthetic provide comfort and convenience to manufacturers in terms of making product cost effective and extending the shelf life but they harm our bodies. This is because we have never thought that these chemicals can make cause problems like migraine, cancer, hormonal disorders etc and much more in our bodies.

Let's stand united and bring this revolution TOGETHER.