Shipping and Delivery Policy
Shipping and Delivery -
SNAANA uses the best carriers to make sure your order gets to you on time. We ship our products to almost all parts of India. Orders placed will be dispatched within 48 hours and will be delivered within 5-7 working Days. We ship on all days except Sunday and National Holidays.
- SNAANA offers Free Shipping on all orders equal to and above Rs.1300 within India.
- A fixed charge of Rs.177 is applicable on all orders below Rs.1300 at all locations.
Estimated Delivery Time:
Once we dispatch your order through our reputed couriers, it will take 5-7 business days for delivery (Business days exclude Sundays and other National Holidays). For all areas serviced by reputed couriers, a normal shipping time of 4-7 Days is applicable; for other areas products will be shipped through Indian Postal Services which may take 1-2 weeks’ time depending on the location.
Track Your Orders
Once your order is shipped, we will email you the name of the courier company and the tracking number of your shipment. You can track your order shipping status online. In case you don’t receive our email, please check your spam folder or you can contact us at firstname.lastname@example.org
We do shipment to international locations. Please email your requirement on email@example.com.
Return Policy -
At SNAANA, you will have a smooth hassle free shopping experience. We provide our customers with the best products at the best prices. The Return and Exchange Policy offers you the option to return or exchange items purchased on SNAANAsoaps.com within 72 hours of the receipt of the product. The exchange is subject to availability of the item in our stock.
7 Days Returns Procedure
- Please contact our Customer Service and drop an email to initiate a return and log a complaint.
- In case of a replacement, Customer will have to self-ship the product to our warehouse. We will examine the returned product and notify you of refund as a credit voucher via phone or e-mail within a reasonable period of time. You will be able to use this credit on any of your subsequent purchases on snaana.com.
- In case you opt for a reverse pickup from our end, Rs. 100 will be deducted while refunding store credits.
Conditions for return
- Products should be unused.
- Products should be returned or exchanged in their original packaging along with original price tags, labels, and invoices.
- If the product has a gift associated with it, the gift has to be returned along with the product in original condition
- For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied
- Product should not be purchased under Clearance Sale.
Aadhunik Ayurveda Vitals
Khasra no. 79, Mohabewala Industrial Area, Titan Road, Dehradun - 248001, Uttrakhand
Call Us: +91- 8488888815 / +91- 8859000079
Where do I send my return?
- In case of online refunds, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by SNAANA.
- In case of COD refund, a cheque will be sent to the customer by courier. The Payee name has to be confirmed by the customer while logging a complaint; else, the refund will be on hold.
- In cases where product is returned to origin, if customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be reshipped.
- In case shipments get untraceable / lost, in case of online orders, a new shipment will be initiated, but with a few days delay.
If you would like to cancel an order, you can call 08488888815 or email (firstname.lastname@example.org) our customer service would provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly.